“Which tool did we put it in?”
Your teammate is halfway through a task when they need a hand. The guide is somewhere in a folder, a wiki, or a training portal. Time to start opening tabs.
Stop making people leave their work to find the training
Trails Assistant brings the right video and step-by-step guide into the app your team is using, matched to the page they’re on. They can search, watch, read the steps, all without opening another tab.
Book a demoSomewhere,
there’s a doc for this.
“Okay, what was it called?”
They try a few search terms, open a few docs, and wonder which version is current. Meanwhile, the task they came to do is still waiting.
“I’ll just ask someone.”
One quick question pulls another teammate away from their work. And if no one’s around? They take their best guess and hope they got it right.
From “How do I do this?” to done
The right training, right where the work happens.
1
Create the training once
Capture a process in Trails and turn it into a clear step-by-step guide and video. Organize it with the rest of your team’s training.
2
Trails Assistant recognizes where they are
As your team does their work, Trails Assistant automatically analyzes the page they're on and suggests the best training to help them.
3
They follow along without losing their place
See the steps of the guide clearly in the side panel. The work stays open the whole time.
Help your team follow the process with confidence
Spend less time searching
Your team gets to the answer without digging through folders, bookmarks, or another training portal.
Cut down on repeat questions
Give people a place to check the process before they send another message or ask someone to hop on a quick call.
Keep work consistent
Give everyone the same approved instructions at the point of action, including the details that are easy to forget after onboarding.
More useful than another link to the knowledge base
| A traditional training library | Trails Assistant |
|---|---|
| Requires people to leave their task | Opens beside the work |
| Depends on knowing what to search for | Prioritizes guides for the current page |
| Becomes another destination to remember | Appears inside the tools people already use |
“Our training was thorough, but reps would run into something seven or eight months later and forget the details. Trails gives them a way to revisit the process exactly when they need it.”
Gage King
Enablement at BadgePass
From first-day training to everyday work
Help new hires get productive sooner
New teammates can follow your real processes inside the tools they are learning, without trying to memorize every detail from onboarding.
Support the tasks people do only occasionally
Make the answer easy to find when a rare workflow comes up months after training.
Roll out new systems with less hand-holding
Place relevant how-tos inside the software so employees can learn while they use it.
Scale process knowledge across the team
Turn the knowledge held by a few experienced teammates into guidance everyone can access when the situation comes up.
Training that shows up before someone has to ask
Give your team training in the flow of work, without another search, meeting, or interruption.
